[zepto]

Reasonable questions.

Frankly, though they are questions for Dustin.

I’d like him to confirm that he didn’t receive any calls or emails about this.

It would be pretty bad if Apple is claiming to have done this, and didn’t.

The fact that he didn’t mention them doesn’t mean they didn’t happen.

It just means he didn’t connect them to the suspension of his card, which he had another explanation for.

What makes you think it happened ‘fast’?

I haven’t seen a timeline of what happened that makes that clear.

Either way, Dustin owes us a clarification at this point.

He left a lot out of his original story, and was flat out wrong about Apple’s policy.

His report has lost credibility for me now that we have this additional information.

I agree that it doesn’t mean Apple’s policies are somehow exonerated, but we won’t know that until Dustin either confirms or denies the details.

Let’s note that he said this:

https://news.ycombinator.com/item?id=26308271

And that his original tweet that Apple disabled his account after just one missed payment, was complete bullshit.

[_qulr]

> they are questions for Dustin

How are 3, 4, and 5 questions for Dustin? Dustin is supposed to answer "why is Apple such a hardass with loyal Apple customers" for example?

> I’d like him to confirm that he didn’t receive any calls or emails about this.

He did receive emails, which he described in his article. He also described phone calls with Apple that happened after his accounts were disabled, but obviously there was nothing before that. "The first person I spoke to at Apple spent a while researching the issue and then told me there was nothing she could do but escalate the issue, and that I should expect a call “hopefully” within the next day. I asked what the problem might be, and she seemed as confused as I was." https://dcurt.is/apple-card-can-disable-your-icloud-account

> What makes you think it happened ‘fast’?

He purchased the new MacBook Pro in mid-January. Apple sent an "Action Required: Apple Card" email on February 15 regarding the trade-in. The account suspensions started around February 19, "About ten days ago" according to the March 1 article. That seems relatively quick to me. Apple certainly isn't hurting for cash, what's the rush?

> And that his original tweet that Apple disabled his account after just one missed payment, was complete bullshit.

He only missed one payment, and Apple disabled his accounts shortly thereafter. Nobody is disputing those facts. So what's complete bullshit?

[zepto]

With all due respect, this isn’t really a “question”. It’s a conclusion.

> why is Apple such a hardass with loyal Apple customers" for example?

It’s like saying “have you stopped beating your wife yet?”

It’s really just you making the statement that you want people to hear.

Without hearing from Dustin we can’t draw that conclusion.

Justin wrote what now looks like clear bullshit.

We have heard Apple’s response.

It’s now time for Dustin’s response.

[_qulr]

> It’s like saying “have you stopped beating your wife yet?”

No, it's not. I described the timeline. I described how Dustin is a loyal Apple customer. Disabling his accounts over a delayed trade-in seems unnecessary and overly harsh.

> We have heard Apple’s response. It’s now time for Dustin’s response.

This goes back to my question 1. I wonder whether Apple even spoke to Dustin, or if he found out the way the rest of us did, on 9to5Mac. If the latter, then you can't expect him to already have a response. Especially since everything he says will be closely scrutinized by everyone. After all, Apple's response didn't come until 2 days after the article. Which I'm not complaining about, but we need to give these things time and not demand immediate responses to our hot takes.

[zepto]

> seems unnecessary and overly harsh

As I said - a conclusion. Your conclusion, based on incomplete facts.

Perhaps if Dustin answers you will turn out to be right, and then that will be a reasonable question.

> I wonder whether Apple even spoke to Dustin, or if he found out the way the rest of us did, on 9to5Mac. If the latter, then you can't expect him to already have a response.

Who expects him to already have a response? That’s an expectation that nobody is talking about except you.

But this is absolutely a question for him to answer.

As I said - these are questions for Dustin.