[scott_s]

The written word does not communicate tone well. We easily project our own emotions onto what someone else said because it lacks vocal tone and facial cues. This is even more pronounced when the writing is a criticism.

I saw no smugness or flippancy in the statement. I do, however, find your reaction unacceptable, and I flagged the comment which has since been deleted. We try to be civil here, so give other people the benefit of the doubt when it comes to your perception of their tone. It makes for a nicer place.