[toyg]

> I don't understand how they are still in business.

For products this critical, that handle a relatively large amount of per-user data, inertia is massive. Once you get used to it, the thought of moving tens or hundreds of items to another service is daunting, for the average nontechnical user. (Yes, I know it's just "export this, import that", but for nontechies even the first step can be scary - "what is this thing I get? Am i deleting stuff? Where do I save it? Is this the right format? ..." etc etc). They had a couple of wobbles, "so what? Everyone gets hacked, even Facebook".

I've moved to Bitwarden years ago but I know I'm niche.