[argvargc]

This genuinely makes no sense on Element's part.

The exact same features are listed for the same price, on the feature comparison page - https://element.io/pricing - except Nickel has one extra.

Why would anyone choose to have one less feature, all-else being apparently equal?

Either the comparison page is wrong/missing something, or...?

[HolidayHuckle]

Hi - I head up Element Matrix Services (EMS), so hopefully I can answer some of these questions for you.

Element home is really aimed at helping to get less technical users up and running with their own home on Matrix as quickly and easily as possible.

Under the hood Element Home servers and our smaller / Nickel products are pretty similar (similar resource allocations etc.). The main differences are in the setup process.

With Element Home we've created a whole new setup process and have tried to reduce the number of configuration steps, selecting default options wherever possible.

The trade-off for this is that while many of these options are changeable after setup, some (like custom DNS) are not. So, if you're a bit more technical and want things like custom DNS, then you're better to start off with a Nickel host.

[argvargc]

Ok! Thanks for the detailed answer, that makes sense.

Maybe could the comparison page do with another point in Home's favour to this effect?

[HolidayHuckle]

Yep, it's a good point (thanks for the feedback). I'll see what we can come up with.

[jeroenhd]

The link to "Nickle" actually goes to the subscription page for "Silver". Their product listing seems to be broken?

If it's just an option that can be turned on or off in a control panel of sorts, the plans might just be different pre-provisioning configurations. For many people, especially the non-tech users, custom DNS isn't really something that they want or even should be using.

[HolidayHuckle]

Thanks for the report on that. I'll get someone to look into it asap.