[chordalkeyboard]

This service is fundamentally broken. You call them on the phone and someone who seems to be located in an overseas call center asks you about your credit history. If the information on his screen does not match the information you provide, you fail identity verification. If you try to escalate they instruct you to photocopy your driver license and social security card and mail them the photocopy.

Source, tried to get electricity in Tampa, Florida, after leaving the military. Was denied because TECO only was willing to “verify” my identity through Experian, and Experian <see above>.