[mattbrewsbytes]

This is helpful insight into the company.

Offtopic: They are a large Rails shop and apparently are on a hiring binge this year.

It sounds like developers don't really own their app/code, own in the sense of you build, maintain and support it. Working in an organization with support outsourced makes me think they are getting large enough that bureaucracy is growing.

You'd think being an org with lots of engineering they would understand that API support for devs building things on their platform is kinda important and maybe shouldn't be lumped into general support. There are reasons why devs pick Stripe.