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by atlasunshrugged
1944 days ago
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I do wonder if the VC sector in Europe (or at least Western Europe and the Nordics) will heat up a lot, I keep seeing more US VCs looking at deals there because the valuations aren't insane and I'd guess they'd push up the prices. That said, not sure it'll trickle down to employees, I noticed when working in tech in Berlin that companies seemed much less generous with equity to employees (and lower salaries) |
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I signed my wife up with Swapfiets. You rent a bike by the month with them. Basically you fill in a form online, enter your payments card details and they deliver a bike. You then get billed on a monthly subscription until you cancel. All good. Great service until.... we missed a payment because I forgot to move money onto the card in time. No worries I'll just move it across and let them try again.... except... no they don't try again they send emails instead. They sent 4 emails however due to some factors we never paid the bill manually (working full-time at home with a baby and a toddler during a pandemic some less important stuff can slip) so they sent it to the debt collection agency. A few days prior to them sending it to the debt collectors the next months payment became due and was successfully collected. Now if I owe a company x amount of money and then the next month y amount I expect my balance to be x + y and once I pay an amount I expect it to be deducted from the balance and the overdue payment date to be reset. In this case I would expect my due balance to be y. Not with swapfiets, my due balance was x. I raised this with them and they basically told me the system doesn't work like that (no acknowledgement that it should work like that and this is a mistake on their part), they send email reminders and basically fuck you. This sums up European attitudes and companies perfectly. To recap they made the following mistakes:
1: Their UX is broken in that every other subscription I use will try to take payment again before sending a reminder.
2: Their app is not coded according to industry standard billing processes.
3: They refuse to acknowledge any accountability on their side and basically tell me to do one.
This is European startups in a nutshell. We suck at customer service and it shows.