[picks_at_nits]

a printer manufacturer will tell you that ink cartridge DRM is not a defect, or some smart juice press manufacturer will tell you that its online-only requirement and juice pack DRM is also not a defect.

There's a phrase for this: "Defective by design." Meaning, what we the observer consider to be a harmful quality of the product is not an accident or oversight, but a deliberate choice.

I say similar things about Slack's iPad client. It's defective by design.

Likewise, web sites that choose not to be accessible are defective-by-design. If you ask their product manager, the response will be, "Accessibility is not a priority, and we can live with people who need accessible web sites doing business with someone else."

Of course, it's implicit in the phrase "defective by design" that this kind of defective is not exactly the same kind of "defective" as the product not doing the thing its creators designed it to do, or not doing the thing that their target market expect it to do.