[nunchuck]

Long time customer of CB. I had a great experience thus far, but haven't been active on them in the last 18 months. Tried to get a family member signed up, their account funded, and some trading accomplished. Phew! The customer support has gone down hill in the form of 4 to 5 days to respond, and when the response finally arrived it was wholly inadequate to solve the issue, which would require a us to reply, triggering another 5 day wait. They were also not very friendly/human in their communications.

Tried Gemini, and it was night and day. Same day or next day responses. Friendly communication. Concise answers. Quickly established account, got it funded within 24 hours, and executed a trade. Family member is pleased.