[cycomanic]

Well if we talk about the phone market. There's lots of stories about people trying to cancel their phone contract in the German deregulated market and the companies just continuing to charge or not freeing up the line for the customer to change to a competitor. There is a famous case where a debt collector went into the the central office of Telekom (parent of t-mobile) and took a printer, because they were not paying back overcharged money. Just to say that things aren't all rosy in deregulated phone land either.