[anotherQuarter]

They provide real-time information through their app and also online. Here are some examples of what that looks like https://www.griddy.com/texas/app.

They also provided warnings to customers days before that spikes were coming.

I'm not sure what additional communication could be asked for. If losing power killed your internet then you really don't need to worry about power consumption anymore. If you lost it for another reason then it would make sense to assume energy was still expensive until you heard otherwise.

They provided daily update emails/tweets during the storm as well.

I imagine it's not legal to have a cut-off point where suddenly you have your power removed.