[jeffool]

You're not wrong that "some customers are harder to sell to than others." But that's a problem anyone trying to sell something faces.

Also worth noting is that he talks about the disproportionate number of games pirated to games sold across the board. What can you take from that? That pirates are far more likely to pirate a larger number of games than customers will buy.

That's hard to prove, but if there are really that many more pirates in so many games, it certainly makes sense.