[sellyme]

> It's possible(? not very likely?) there are QR and/or NFC using customers who without QR/NFC links working can't figure out any other way to contact Translink to let them know.

More "can't be arsed" than "can't figure out". That's enough of a hurdle to prevent me spending my time fixing someone else's domain renewal problem when I can't even be bothered renewing my own ones.

[jrochkind1]

Indeed,I wonder how long this went without anyone noticing, because if nobody felt like spending the energy to report it for a long time, it suggests it wasn't important enough to any users to bother, or there weren't hardly any users.

If it's a service that lots of people depend on and find valuable, some of them are going to bother googling a web page and hitting "contact us" link to report it.