[johnisgood]

The reason I am NOT USING TransferWise is that I encountered something strange.

To obtain their debit card, one of the requirements is that I add money to my account. So far so good. When I am on that page where I can enter the amount I want to add, there is always a minimum amount given. This is not in itself a problem. The problem is that - to my surprise - this varies by a LOT, and I have no clue why. Sometimes it is 5 USD, sometimes it is 20 USD. As in, sometimes I can add 5 USD or above, but not less, and sometimes I can only add 20 USD or above, but not less.

By now I went through[1]: 5 USD -> 20 USD -> 1 USD -> 5 USD. Why does this happen?

I do not know the actual values as I was using another currency, but you get the point.

[1] I kept checking only for 2 days, so those values were changing this way within those 48 hours max.

[refurb]

Sounds you got caught up in A/B testing maybe?

It’s to TW advantage to have a higher minimum deposit, but the drop off is likely higher at higher amounts. They probably test high amounts regularly.

But as a single customer you shouldn’t have seen different amounts. That’s just confusing.

[johnisgood]

Yeah, it confused the heck out of me, and made me reluctant to use it, because who knows what else they may change. The differences were huge in my currency. :/

I checked just now, it is back to the initial value, the value that I encountered first.