[esperent]

Unfortunately I have come to believe there is no banking service that won't do things like this at some point. For example, I used to swear by N26 until I had a small issue (involving some tiny amount <€50). I told support very politely that I wasn't happy. Their response was full nuclear "pay everything immediately or we're sending your details to a collection agency". I was amazed, I had been a loyal customer for years and this was such a disproportionate response to something tiny. I had been intending to try and work things out,but from that response I simply withdrew all the money from my account and closed it. Now I use Transferwise, and have had no such problems, so far. But I'm under no illusions that I won't have problems in the future.

[wildfire]

This. I also used N26.

There support used to be bad, now it is atroscious.

The details of my situation are not important, however I was in contact with Christian Krabus - Head of Customer Care (https://www.linkedin.com/in/christian-krabus-075a7887/ who it appears no longer works for N26).

I would regular have to ask for status updates; email the managing directors and only then would things get progressed.

My issue stemmed from May 2019 right until Mar 2020; when he stopped responding (and according to linkedin, left the firm).

Basically, every support interaction required multiple pulling of teeth. That should not be how a bank interacts with you, especially when they have your money.

I now use another bank in Berlin, just a normal one, and the interactions are about average ( I ask a question; they take a week to get back to me -- but they *tell* me it will take a week).

[watt]

are you trying to imply he should continue responding to you after leaving the job?

[ayewo]

> are you trying to imply he should continue responding to you after leaving the job?

No, I believe the parent is trying to tell us that they checked the employee's LinkedIn and noticed that the employee had changed jobs, so they arrived at a reasonable assumption: the employee may have stopped responding to their requests because he changed jobs.

[dazc]

In the UK we have the Financial Conduct Authority. For a registered financial institution you have protection of, I think, something like £80,000 in case the bank goes bust and you can also ask them to investigate any complaint.

I have done this once for my own account and a couple of times for others. They really do look into every detail and will award compensation if it's clear the bank was at fault.

Institutions that don't have this protection include Trasferwise and Revolut, both of which I have had issues with in the past.

[tdido]

They seem to be under the FCA: https://transferwise.com/help/articles/2932699/what-is-the-f...

Do you mean they don't subscribe to the 80k protection or something like that?

[OJFord]

There are more services regulated by the FCA than which fall under the protection of the FSCS.

AIUI it would have to sign up to stricter regulation, and be treated as an actual bank account, or maybe as an investment (forex) account.

[dazc]

Sorry, yes, the £80k protection is under the Financial Services Compensation Scheme (FSCS) https://www.fscs.org.uk/

Transferwise are not in it and say they protect your money in other ways... https://transferwise.com/help/articles/2949821/is-it-safe-to...