[nyulmalac]

I agree with your approach.

I always try to avoid to give such KPI toward management. They fall in love with it and then it leads to just KPI limbo... It can be faked, or manipulated to obfuscate reality...

Another funny story : Once our department head was really angry because we wanted to open our Jira board inside the company. :D He afraid of that others would see that not everything is awesome... And it will have negative consequences. Ok this fear is also strengthened by the clueless upper management who has no idea how sw dev is done...