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by throwAway2021_1
1953 days ago
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Without the app, the client is wasting 1h per day answering the phone and calling customers for reminders (or texting them). I don't imagine that all the customer who are calling will use the app all of a sudden, but it will happen in time. 45m-1h/day = 15-20h/mo (on average)
15h/mo = 10% of employee's working time > Per successful booking probably makes sense here (I would imagine...)
Another competitor is charging a fixed fee per booking and a booking is considered billable, if it's not cancelled after X hours after the start date/time. |
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