[mfDjB]

Currently in the UK, I had a really bad experience with 3, where I tried to cancel, I was informed that I had my account cancelled and then they kept billing me (for months).

I consulted with some lawyers and they told me since I had only done business on the phone (the only way the company does this business by the way) that was essentially my word against the companies. There was no way to email them and even when I did they refused to confirm or deny any account status unless I called them.

That's not to say consumer rights aren't important, I think America could do better, but I certainly do not feel protected in the UK. It's worth noting that the bulk of my exposure to UK based utility companies or government departments has suffered from similar problems, no easy way to paper trail requests made making these kinds of consumer rights ombudsmans worthless.

[gambiting]

In the UK as well, that's why you set up a direct debit payment for any subscriptions. That way you can cancel it at any point and the company can't continue taking your payments any more. If they genuienly think you should still be paying them, then they can sue you for the money, which of course they won't over a £9.99/month subscription. Paying with a debit card is a bit of a mistake because the company can just keep charging it - althought that is also solvable by just ringing your bank and asking for a new card with a fresh number.

[dbetteridge]

Historically I've had good luck emailing/live chatting them stating 'This message confirm xyz, please confirm within X days. Lack of response will be taken as confirmation.'

Keep a record of that and when it comes down to having to make a complaint you can present it to the ombudsman.