Hacker News new | ask | show | jobs
by jmkerr 1949 days ago
How I cancelled the New York Times:

> To: help@nytimes.com

> Hi, please cancel my subscription (account number ...). Thanks and regards.

Answer:

> Hello, ...

> Thank you for contacting The New York Times! I am sorry to hear that you would like to cancel your New York Times subscription today.

> I was able to locate your account under the email ... and I would like to thank you for your support as a Basic Digital subscriber. It is through the support of subscribers like you, that allows us to continue to pursue the truth, as the truth is more important now than ever.

> I was able to see that you are currently on our rate of $4 every 4 weeks for the Basic Digital Access and I would be very happy to help you with 4 weeks free for your subscription then stay at a 73% discounted rate for just $1.00/week for a full year, then returning to a discounted rate of $2.00/week, no commitments!

> By cancelling this subscription, you'll be missing out on unlimited access to all our published articles from 1851 until now; as well as access to exclusive features and Newsletters which are a big time saver as they are sent directly to your email with a summary of your preferred topics and sections such as the Morning Briefing, Arts and much more! Are you sure you would like to give up to these features?

> If you would like to apply for this new promotional rate, do not hesitate to reach us back! If we do not hear from you within the next 7 days, we will go ahead and cancel your subscription.

> As a reminder, you can always view/edit your account information online at myaccount.nytimes.com. If there is anything else we can do to help you, please chat with us at https://myaccount.nytimes.com/seg/cancel, text us at 855-419-6348 or call us at 1-800-NYTIMES (1-800-698-4637) from 7 a.m. to 10 p.m. Monday-Friday and 7 a.m. to 3 p.m. Saturday & Sunday (ET). Thank you for being the best part of The New York Times and have a fantastic day.

> Best regards, ...

That's it.