[dingaling]

I've never had that experience with Amazon UK, they've always demanded that the broken / damaged item be returned.

On one occasion when I had to return an item I ended up £30 out of pocket because it had to go by courier instead of post, due to length. I had to argue with their customer support to obtain recompense despite it having been them who told me to send it courier. The item was only worth £80.

Nowadays I just use Amazon as a price baseline but shop elsewhere.

[vinay427]

On returned items, both Amazon US and Amazon DE have been quite helpful. I think Amazon US is even more over-the-top, but I think the local retail standards for this are much higher in the US so it makes sense.

On memberships, I don't mind the Prime cancelling issues very much because they seem to always credit back a month if you later tell them you forgot to cancel. Unfortunately, there are annoying dark patterns when signing up, hiding the "No thanks" button when trying to get through an order, etc.

[tonyedgecombe]

I just returned an item and they arranged for a courier to collect. They acknowledged the return after one day and credited my account the following day.

The only thing I noticed is they hide the collection options under a button. By default they encourage you to drop off at a depot or post office.