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by baybal2 1953 days ago
I had a funny episode with TD when I was closing the bank account when I was leaving Canada for good.

Very hard to close the account, even in person. My point was to make sure that there is no recurring payments left on the account.

Similar bullshit. You ask to close the account, and they keep asking you back with a square face.

In the end, a year after I left Canada, I get a call from collectors saying that they have $600+ debt+penalties+interest on my allegedly closed credit card from a service the bank added itself, and that they set my credit score to zero.

Then I found that TD subscribed me on some bullshit "credit alert" right in the month when I asked for account closure.

An immediate WTF was how in the world my credit card was still active. In than latter came out that TD does not let people really close their CC accounts, only "stop them," which only amounts to just hiding you CC from web UI, and that you need specifically say that you want to "really close" the account, which I did. So, next time, if will ever set my foot in the country, I will need to ask them to "really, really, really close my account"

2 comments

I had, surprisingly, the opposite experience when I exasperatedly wanted to cancel my BofA account. I had had it with their awful customer service and simply wanted to never do business with them again. I went into a branch expecting a difficult process. The teller had me all sorted and done in 5 minutes. I was impressed.
Errr, what's "TD"?
They're in the US as well, both as a bank and as one of the bigger brokerage firms, TD Ameritrade
TD is okay in the US as a bank.

Ameritrade is owned by Charles Schwab now with TD having a minority stake in Schwab. Before that TD had a 40% stake in Ameritrade.