[violetgarden]

The marketing/sales talk like, “Am I to understand you’d like to cancel even though our product could be saving you $xx in time and money?” repulses me to no end. I understand they’re trying to keep a customer. I just hate the leading questions. I hate that I feel like they’re trying to outwit me, or trick me into realizing I’m so silly for wanting to cancel something.

Even though I might cancel products, the cancellation isn’t always forever. I’ll gladly go back to companies that treated me well. However, companies that pressure me to stay I typically write off as scummy and won’t go back if the need arises.

[Karunamon]

Reminds me of the old MCI telemarketers. You'd tell them you're not interested in their long distance service, and the rejoinder would be "You don't want to save money?"

I've been witness to a number of cold callers having their heritage and species loudly questioned for using this tactic.

[mnw21cam]

My answer would be "Don't change the subject."

[davidivadavid]

"Cancelling your product is going to save me even more money."

I mean, it's annoying to have to talk to sales reps when you don't have to, but I feel like people here are being a little overly dramatic?

There are certainly some cases where it becomes almost impossible to cancel things (people hanging up on you, etc.) which are much worse than what is described here and looks like it would take about 30 seconds of my attention in a background chat window.