[sellyme]

I suspect that Amazon's argument is that they're more akin to eBay than they are to a supermarket. "We're not selling the product, we're only selling the floorspace" kind of thing.

That's a lie, but it is certainly a blurrier line than the one for traditional retailers. I don't think it's a coincidence that Amazon has been very slow to enter markets with strong consumer law like Australia.

[leetcrew]

amazon's return policy is pretty good though AFAIK? 30 days no questions asked and they pay the return shipping. pretty sure the transaction gets reversed immediately, or at least as soon as the first scan on the return shipment. not a lot of retailers beat that.

[sellyme]

Sure, their return policy is good if you bought an item and later decided it doesn't suit your needs - that's an issue that's often entirely your own fault, and they're happy to refund you in the hopes of keeping a customer. That's usually going to be a win-win.

But if you've been sold an item under false pretenses, their return policy isn't a "policy", it's a legal requirement. I'm not charitable enough to use the terms "pretty good" to describe any process where step 1 is defrauding the customer.

Amazon sell counterfeit items but want to avoid the legal responsibility of doing so.