[rattray]

Thank you, I hadn't seen this!

For what it's worth, I think we provide tools to perform more accurate fit checks than are possible with other masks, but of course I don't have data to back that up, and this is a situation that warrants caution.

You can perform a standard fit test (eg; with Bitrex) with a Narwall, by the way, or a home-jury-rigged one, like this customer did: https://cdn.shopify.com/s/files/1/0264/5311/4970/files/Tim-s...

The smoke check sounds like a great idea too, I just can't confirm that it will produce a true result for Narwall since we haven't specifically evaluated that methodology.

Even if we can't accept a full return because the mask has been tried on, we always offer partial refunds at least when a customer isn't satisfied for any reason, if that's any help.