[schoen]

Hey, I was there! I'm the one in the jean jacket, and the plastic penguins that people are holding up were mine (and I still have them!).

Edit: I also still have my copy of the form letter that Microsoft handed out to us, which I transcribed at

http://www.loyalty.org/~schoen/dear-valued-customer.html

[pfarrell]

Thanks for sharing. I’m not a Microsoft apologist, but that “Dear Valued Customer” is a clever, corporatey middle finger. I’d have been so pissed :)

[ncmncm]

Is that you Seth?

[schoen]

Sure enough!

[Ayesh]

Wow this letter is brutal!