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by dilyevsky
1950 days ago
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> On the flip side, I wonder how much better the support from a cloud provider is if it's an isolated problem and not something that's setting twitter aflame. I’ve had 4w to resolution for major service degradation on a big name provider and ~2d for full site outage (highest support tier) You said it yourself - aws, goog, msft have very good sres but they’re not your sres. Meaning they dont care if you have a big event/demo/deal close coming up before they start doing network gear upgrade and such... |
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