| It is regulated, in the EU, by GDPR: https://ico.org.uk/for-organisations/guide-to-data-protectio... EU (and UK) citizens have the right that automated decision making that affects individuals must: * be documented, and individuals must be informed about it. * include simple ways to request human intervention or challenge decisions. * be regularly checked to ensure it's working as intended. This applies to anything with "legal or similarly significant effect on individuals". As examples, the ICO there has "automatic refusal of an online credit application" and "e-recruiting practices without human intervention". IANAL, but I imagine this would cover the OP's situation if they were EU-based, and most similar complaints (Apple unilaterally pulled my app down incorrectly and won't answer my emails, Google wrongly closed my Gmail account). If a lawsuits & penalties start appearing under that umbrella, it might help change the monopolies positions. Doesn't help in the US of course, but hopefully they'll follow suit in the coming years, which would apply quite a bit more pressure here. |