| Prgmr.com owner here. While that copy is old, and our pricing reflects the hardware we run on today, the quip has now been updated to: "You get $5/month of support," which is the price of the smallest package we offer. That wisecrack aside, the reality of the support we provide is more in-line with our byline: "We do not assume you are stupid." In practice, and with a hat tip to pera replying to you here, that means we provide what you might call peer support--we explain what's going on, what steps are necessary to correct it, and take responsibility when we caused the issue. And expect similar candor. As you might expect, most of the technical support we provide is routine--with sufficient information communicated to both parties the problem is typically straightforward to resolve. But we treat tickets on their merit and customer reports do come in that admit more substantive investigation and resolution: the LAN of 16 Million Hosts: https://prgmr.com/blog/2020/07/17/classful-networking.html Possible Data Corruption on Debian Buster: https://prgmr.com/blog/2020/07/15/debian-buster.html Debugging freebsd.org Resolution Failure: https://prgmr.com/blog/2020/04/23/debugging-freebsd-resoluti... The people you talk to when you write us have the authority to investigate and--if correctable on our end--resolve your problem. |