[dkyc]

Your numbers are wrong, you can get 'developer support' for $29/mo or 3% of AWS cost (whichever is higher), and 'business support' at $100/mo or 10% of AWS cost. In my experience, the support reps are qualified engineers that take your issues seriously, and it's something that we gladly pay for (particularly since it's opt-in, and you can change your mind at any time).

Source: https://aws.amazon.com/de/premiumsupport/pricing/

[dubcanada]

Ya I am also not sure what OP is talking about, I've got nothing but great support from Amazon.

[Dylan16807]

For free? Because even if they got the numbers wrong they were talking about the default level of support.