[oreille]

Providing customer support is a part of a having a business and should be prioritized over adding random features no one asked for to your product.

Volunteering at a pet shelter is not part of the business of being an angry anonymous internet person.

[elcomet]

Non-paying users are not customers, thus google doesn't really earn them support for their products. For paying users, that's a different story.

[merb]

they banned somebody that bought stuff inside the app store.

[nolok]

Though Google is merely a storefront en payment intermediary of what the banned user bought (apps and movies), it could be argued the client of google per se is the companies selling the product, they're the one paying Google a share of their sales.

Not that I disagree with you here just making the argument.

Like parent said, I found that google has decent customer service once you clearly become their client (which I have been on adwords, analytics and on gsuite).