[cycloptic]

>If they had competition, they would be spending billions on customer support, but because they have a monopoly, they can get away with having virtually none.

I can't agree with this, there is so much competition in this field already and and it doesn't seem to make a difference. There will always be ad-supported free services with minimal support and few security/privacy guarantees, that is the entire low end of the market.

[username90]

There is no competition if you want to sell phone apps. You have to sell via google store and apple store. Foregoing one of the stores drops 50% of your userbase that you can't reach with the other store, so you have to do both or leave money on the table.

[cycloptic]

I think that's completely different from what was said in the GP post, but I'll address it anyway. I agree there should be anti-trust action taken against Google and Apple for their behavior with the app stores and there are actually solid claims to be made there. I can't say the same about them running a free email or social media service that has crappy support.