[khawkins]

I think this is a convenient narrative for an abusive pattern of behavior by Google. The company is infamous for having non-existent customer service. It's not a matter of their AI having too many false positives, it's that when there is a false positive you have literally no recourse even if you're a well known business partner.

Are we really going to believe that Google, one of the highest grossing companies in the world, doesn't have the money to provide even basic level customer service? If it were really a matter of not being able to afford it, certainly they could offer it for a fee. No, they're stubbornly refusing to address the issues, relying on this lie, and using their market dominance to avoid having to answer for it.

[criley2]

Technically they do offer customer service if you pay them with their Google One product. I have phone numbers and human access very quickly, because I pay for it.

Although obviously if they banned me, I wouldn't have access to my direct support line anymore.

[oauea]

> Although obviously if they banned me, I wouldn't have access to my direct support line anymore.

Which they will do literally on a whim. Who are you going to call then?

[a_passable_dev]

Ghost busters

[Person5478]

I know HN doesn't like these types of comments, but I genuinely laughed.