[kortilla]

> Or an electoral district asking you to merge three emergency response systems into one. Or Nokia asking you to tariff calls going through a switch in real time.

I’m well aware of what it is. I’ve been on real time telecom stuff (your last example) and know for a fact that engineers nope the fuck out of these huge ass architecture documents that include stakeholders, change control, etc.

Inevitably there is some kind of outage or botched upgrade with lots of finger pointing and then the vendor covers their ass by referencing “page 248 under heading ‘assumptions about bisectional bandwidth’” or some bullshit right before the section on ‘renegotiating requirements during a government declared emergency’.

There needs to be a better way because I assure you, the people using your system are (on average) barely going to skim your document.

Being a “very serious” industry does not change this. Look at the disaster that was Healthcare.gov. That had mountains of documents like you describe they overlooked the simple requirement of scaling identity lookups.

[Spearchucker]

"... the disaster that was Healthcare.gov"

OMG you worked on that? The blame for this one (and Universal Credit) sits with GDS. Their approach at the time was agile or die, and then try to develop an enterprise system like they did the Guardian's CMS (GDS was staffed initally by ex-Guardian devs).

I had the misfortune of reviewing their Government Gateway replacement, which at the time focused singularly on identity federation. GDS was hugely anti-Microsoft, who built the Govrernment Gateway. And so they chose the SAML protocol over the incumbent ADFS, breaking every dependency.

GDS was way out of its league. An inexperienced 25y/o will draft exactly the kind of architecture document you describe.

I feel for you, and I now understand the cyncism.

[Spearchucker]

The people using my system never skim my document. Lawyers tend to scrutinize it. As for the document being a war-and-peace epic yes, this happens. Mostly because people cannot write technical documentation. The hugest system can be distilled down to a single diagram which should require no words of explanation.

By way of example - here's a conceptual design for an insurer wishing to participate in a panel of protection providers.

https://www.wittenburg.co.uk/images/consulting/conceptual_de...

If you're in this world all of it is self-evident, none of it a surprise, and you understand the flow. That document leads to other more detailed designs that each address one distinct rectangle in that image.

At some point all of this will become a specification. Again the immensity of that depends on the ability of the authors. On their ability to manage complexity, and their skill as technical writers.

Either way yes, when the wheels fall off that document becomes the truth, the one everyone goes to to settle disputes. And with a capable team it never gets to that because the documentation is succint and agreed to, and what is delivered matches what was specified.

[0xbadcafebee]

The way to solve that is basically DevOps. DevOps being a solution to a business problem, it is implemented as an array of "features" of integrating teams that work together on a product. It's a multi headed hydra and it's not easy. But the end result is people communicating better, which is the only thing that can really address a developer noping the fuck out. There is no technical thing, no document, no policy, etc that can fix it, as far as I'm aware.