[chris_j]

Same here. I recall being most anxious when I worked in level 3 customer support many years ago - a different highly stressful customer problem would land in my lap each day. I used many things to help with it.

One thing that was crucially important for me was to understand the biological causes of anxiety and how it occurs in the human brain. The book Rewire Your Anxious Brain by Catherine Pittman and Elizabeth Karle helped me a great deal. The biggest insight that I got from that book was understanding that there are two distinct causes for anxiety (one that comes directly from external stimuli and one that comes from our thought processes) which we need to deal with in fundamentally different ways. The book gives a lot of advice and strategies for coping with both causes and I highly recommend it.