Lightstep was bananas expensive and had several limitations that lead to us moving away from it. Hopefully it's easier to scrub PII from it these days.
Lightstep has recently changed their pricing, it's now the most cost effective option out there. You pay $100 per service with basically unlimited data ingestion, it's a fabulous deal.
https://lightstep.com/pricing/
As for scrubbing PII, they are now supporting the OpenTelemetry tracing API which does this as standard. For query endpoints you will see something like "QUERY Users where name=? email=?", i.e. masking with "?" chars as you only care about the keys since those what determine your indexing or lack thereof. (This is handled in the OpenTelemetry application library/plugin level.)
As an aside, PII scrubbing should be done that whether or not you own the cluster, because even if you own the cluster you generally don't want your support staff seeing PII esp. as organization grows larger.
Heh, yes, the PII scrubbing need is very real. This is definitely a contributing factor to our data ownership commitment--just keep your data in your own account.
On the cost topic, last week we published a blog post analyzing the cost of running Opstrace on AWS (https://opstrace.com/blog/pulling-cost-curtain-back). (In fact, feel free to do a local repro to confirm our results.) As mentioned elsewhere here on HN, we are incentivized to provide total transparency in terms of what you spend on your cloud infrastructure. We haven’t compared ourselves to everyone, but feel confident that letting our customers pay S3 directly is the best deal possible.
As for scrubbing PII, they are now supporting the OpenTelemetry tracing API which does this as standard. For query endpoints you will see something like "QUERY Users where name=? email=?", i.e. masking with "?" chars as you only care about the keys since those what determine your indexing or lack thereof. (This is handled in the OpenTelemetry application library/plugin level.)
As an aside, PII scrubbing should be done that whether or not you own the cluster, because even if you own the cluster you generally don't want your support staff seeing PII esp. as organization grows larger.