[dest]

I had a similar issue (two years ago as well!) and support was pretty disappointing. It was a self hosted email server, all content just vanished.

The only alternative they gave to me was to upgrade to another type of machine, as the previous one was not available anymore. It was noticeably more expensive of course.

So in the end they had a failure and I ended up having to pay more (I found another solution at another provider)