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by jgehrcke 1964 days ago
Jan-Philip from Opstrace here. This is lovely feedback!

> is a royal pain in the neck.

It's fun to see how different people put the same unpleasant experience into words in this thread. Thanks for adding your personal touch. Every time we hear something like that, we're re-assured that we're on the right track.

> Even if `opstrace create` spawns them easily, the problem is running/maintaining them

Yes. You're right. While we can be proud of our setup/installation process already, we know that there's so much more to it. We don't underestimate that. Maybe also see https://news.ycombinator.com/item?id=25998587, where I just commented on the robustness topic.

> However, we are happy for you to be a custodian of that data.

Great.

> We want storage to be someone else's problem.

I share that perspective. We, of course, are happy to let S3/GCS do the actual job.

> We're happy for you to use a cloud platform like AWS/GCP and charge us a 50% markup.

That's great to hear, and I hope you can be enthusiastic about the fact that our markup is _not_ going to be relative to storage volume. It's going to be independent of that.

> Transparency, predictability of costs, open source --> all excellent.

Thanks for sharing. That's incredibly motivating.

Keep an eye on us, and we'd love to hear from you!

2 comments

This is an interesting perspective. Our current monitoring system charges by the amount of data ingested / stored so there is a perverse incentive to observe less men if we have detailed debug level logs available.
I'm glad I don't have to pay per-man to observe men :P.
Will definitely keep an eye on your service. Again, don't underestimate users willingness to pay for a PaaS product you make, even if you also do a dual PaaS/self-hosted option like Gitlab or MongoDB does, for example. We'd definitely prefer the PaaS, and that's where the big $$$ is made these days.

By the way, we are requiring that any vendor we choose in this area support OpenTelemetry as we've already instrumented our apps with it. Lightstep, Datadog, and others already supporting.

Makes sense! Thanks for the feedback.

And yeah OpenTelemetry is where lots of the industry is going and so are we. You can already do cool things with us and the collector but we plan on automating a lot and expand on that.

A little bit about that in this commment: https://news.ycombinator.com/item?id=25995424