[conradfr]

Does AWS compensate you in cases like this?

[dewey]

It depends: https://aws.amazon.com/legal/service-level-agreements/

[dandigangi]

They do. I can't remember where the documentation is but there's a clause where they payout as long as they aren't meeting their SLAs.

Who knows the different ways they may be able to get out of that. I assume this wasn't one of those times.