[matthewdgreen]

The story of Healthcare.gov is pretty much the poster for this. They didn’t need to bring in a bunch of clever people to figure out requirements, that was already done and the site just didn’t work. To fix it they had to bring in a team of tech experts, who largely just did tech things —- competently and at a lower cost than the contractors who did the first iteration. https://www.google.com/amp/s/amp.theatlantic.com/amp/article...

[pjmlp]

While true, the team that was chosen also did not had the experience with public facing sites.

The contract was given to a team used to do intranet websites in classical JEE format and the letting them lose in such a project, designing as they knew.

https://changelog.com/gotime/154