[danpalmer]

If you're doing what I think you are, this is not possible except in the month that your yearly contract renews. I went through the same thing.

You've most likely got yearly licences that you pay off monthly, which means you can only modify on a yearly basis, so they don't let you modify most of the year.

[cheschire]

So adobe has taken the healthcare approach to subscriptions? Wait for “open season” to adjust your cancellations.