[idlewords]

My experience has been that no one can give you as much grief and hostility as a free user. Even charging a buck a month leads to an enormous step up in customer courtesy in my world—I don't know if it applies equally to yours.

[Michael_Sieb]

So far, this has actually worked out well. Especially for us in an early phase, every feedback and request from a user is very helpful. But that the model works is also proven by tools such as Figma.

[jensneuse]

Feedback from free users is the wrong feedback. If paying customers ask for a beta of your next feature because they need it so badly, this is feedback. You're talking to people who might leave you once you ask them to pay.