[toyg]

Obviously, and it typically requires triangulating alliances (users & managers vs IT, or users & IT vs managers, occasionally IT & managers vs users but that's often a symptom the tool is not good).

One big issue most managers care about, is long-term maintainability. When you sell this, you should probably advise customers to have more than one person skilled up and responsible for maintaining the resulting tools. I was often bounced because "once you leave, nobody will know how to fix this" (which is fair, and happened more often than not). Making it easy to share projects is key.

[kkevv]

Gotcha, thank you so much for the advice. Maintainability, especially with something uncommon like a Chrome Extension, must seem really sticky.