[quantummkv]

> Every product has a defect rate and outraged customers are the most likely to post reviews. Therefore a product is likely to have an overrepresented proportion of negative reviews.

If I buy a product or a service, and it is defective or not what what was promised or not upto mark, I have the right to complain about it. Shutting down my valid complains because it would create an overrepresented proportion of negative reviews is downright wrong.

[mike00632]

It's "wrong" in the sense that you go unheard but "right" in the sense that I can make a more accurate assessment of the product. I care more about the latter and so does the sales platform.