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by kinkrtyavimoodh 1975 days ago
To play the Devil's advocate here, my personal intuition is that App reviews should be for how the apps perform, and shouldn't be used as proxy for reviewing those businesses. If the app is buggy or broken or whatever, it makes sense to give a low rating. I am not sure it makes equal sense if people suddenly realize they don't like the company who has made the app.
5 comments

The functionality of the App and the policies and choices of the business are intrinsically tied. In this case their choice directly affected the functionality of the App: I was unable to buy or even view certain stocks. In my opinion that is, without a doubt, App functionality that should be subject to user review and rating.

It's one thing for the company to make choices that people disagree with but don't affect the actual functionality of the App. This could be environmental policies, partnering with a controversial government, using tax loopholes, etc. People going on brigades to review bomb an App for these types of issues are what should be protected against. Mass shifts in public opinion due to actual changes in how the App behaves should not be protected against.

If it is not letting you sell when you want to sell that’s a pretty shitty performance for a trading app. This is different from a subjective dislike of the parent company.
What if an app functions perfectly, but doesn't do what it promises? That's what seems to be happening here.
That's a fair point, and I agree with you – I hate it when reviews don't give me (the reader) an accurate picture of the experience I'll have with this app. Two problems though:

1. That's not how people treat reviews (people will leave a positive review if they love the business but the app is crap), so it's misleading to only enforce such an ideal here, with negative reviews.

2. In this case, the business effectively is the app, at least from the user's perspective. The app wouldn't let me even look at GME/AMC today, much less buy it. That's not what I want from a stock trading app, because it's an annoying experience that leaves a sour taste in my mouth, so 1-star it is.

xkcd #937. It's all great if the app isn't buggy, but if it doesn't do what it's advertised to do it deserves even more bad reviews.