[carlisle_]

>People that work in the office will have casual conversations that exclude them, and they'll always be a little behind.

My experience is that this behavior doesn't get translated to remote-only workplaces. Casual in-person conversation doesn't shift to chat platforms, it just happens less frequently.

People being remote that miss out on office chit-chat aren't actually missing out on something if their coworkers can help it. I think these interactions are incredibly important for people who value them, and fear of "leaving out" remote workers isn't a very good reason to prevent them.

The most effective workplaces I've been at that have had successful remote workers are the teams that try to consistently involve those people. It's not a set of rules or trainings that makes people do this, it's a mix of cultural values and individual conscientiousness.