[xtracto]

In my case, I´ve used JIRA for a long time (8 years) and consider myself a "power user" (I've connected Lambda's with its API and webhooks, later used their "actions" scripting, I've delved deep into workflow modification, projects, board, views the whole gamut). It is a very powerful tool that if you REALLY know how to use it (like, really make sense of permissions, workflows, hooks and other features) you get really good ROI.

Nevertheless... it is an absolute and horrible hog. It is so slow and clumsy that it is frustrating. Also, when they changed the interface they kind of hid a lot of stuff that used to be there. Also the free "Gantt" feature they have sucks, and the paid one is OK but does not justify upgrading 50+ users to the plan that makes it available.