[ghaff]

For certain types of large transactions, identity verification still sometimes makes it easier to go into an office if doing so is convenient enough.

That said, I had a large transaction I needed to do fairly early in the pandemic. I'd gone into an office to do an earlier iteration on this but I really didn't want to do so in April. I was able to do it over the phone. I remarked to a friend of mine who is regularly involved in such things that "A lot of orgs are discovering they don't actually need to do their traditional processes" and she fully agreed that a lot of people are discovering they don't actually need to do everything they thought they did.