Not necessarily. With consumer-facing products, especially if they're mass market and the price of a single subscription is low, the customers can't make any big demands (in fact, they can, but you can safely ignore them).
I'm part of a very small team that has a reasonably successful SaaS product aimed directly at consumers. We intentionally priced it very low so we can stay in control of the product, and not be at the mercy of our customers.
Not necessarily. With consumer-facing products, especially if they're mass market and the price of a single subscription is low, the customers can't make any big demands (in fact, they can, but you can safely ignore them).
I'm part of a very small team that has a reasonably successful SaaS product aimed directly at consumers. We intentionally priced it very low so we can stay in control of the product, and not be at the mercy of our customers.