People generally misunderstand Hanlon's Razor. It's immaterial if someone is evil or just stupid, the only thing that matters is that they should not be making decisions about other people.
(Charles Williams' All Hallows' Eve is an extended meditation about just that.)
They were making a decision, but it’s not malice because they’re incapable of foreseeing the outcomes of their decisions. In either case, they shouldn’t be in charge of anything important.
(Charles Williams' All Hallows' Eve is an extended meditation about just that.)