[supermatt]

I had the same problem. After a couple of emails, I got completely ghosted. They simply do not respond.

Seems that google pushed hard for EME, under the guise of giving widevine to anyone who wanted it. Of course, as is evident from OPs situation - this isn't the case.

There is an ongoing EC investigation.

[zucker42]

What is EC?

[vulcan01]

The European Commission is investigating Google over some of their business practices. One example is https://www.cnbc.com/2019/08/28/google-faces-eu-antitrust-pr...